It is okay to disagree with your clients if you believe there is a better solution to the problem. On the other hand, it is critical for lawyers to pay attention to their clients’ needs and address them accordingly.
Trust me; you can easily achieve the results your clients want when you pay keen attention to their problems. In addition, you should make an effort to go further and know your clients into personal details. Listening to what your clients need is critical, although it may sound easy for some lawyers.
Please note that every client has a unique problem and it’s upon you to figure it out. Hence, creating a positive connection between you and your clients is important if you want to achieve tremendous results.
Do not dwell only on the facts that are relevant to the case but also ensure that you get to know the client more. Always dig more to know something new about your clients whenever you meet.
Listening is what will lead you to the real facts about your client. You don’t have to ask about their hobbies or what they love most. Listen to what your clients often talk about. Do they talk about their new baby/the Vikings/their dog?
Once you take note of the things they talk about more often, you can go ahead and talk it out with them. This way, you will start building a friendly connection between you and your clients. And the more you ask them, the more you know them as a person and as a close friend. In the long run, you will get more satisfied clients because you already fostered more trust between the two of you.
Ask for feedback
Asking your clients for feedback is the most effective way to determine if they are satisfied with your services or not. However critical the feedback may be, just ask for feedback from your client and thank them for their cooperation.
Yes, feedback is the breakfast of champions and you can get a share if you are truly determined. Never make excuses and never get defensive. Please note that your clients’ feedback is critical because it can help in building the future. Also, take note that the best ideas come from negative feedbacks from clients. It is advisable that you embrace situations that aren’t going well and view it from a positive perspective.
Accepting responsibility means that you should be ready to be held accountable for the outcome of your actions. For example, if you make a mistake, it is advisable that you tell it to your client one on one. It will be great if they hear about whatever you did wrong directly from you. It’s okay to make mistakes because we all do make mistakes. Ask your clients if there is any way you can help them. You may be surprised to find out that you had the solution to their problems right at your finger tips.